Effective Date: November 28, 2025
Graceful Freeland Care Home LLC ("we," "us," or "our") respects your privacy and is committed to protecting it. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (gracefulfreelandcarehome.com or any associated domain), contact us, schedule a tour, or inquire about our services.
1. Information We Collect
We may collect the following types of information:
Personal Information You Provide Voluntarily
Name, phone number, email address, and any information you include in messages when you fill out our contact form, request a tour, or communicate with us.
Information about your loved one’s care needs (including health conditions or preferences) when inquiring about placement or services.
Protected Health Information (PHI)
If you provide medical or health-related information about a potential or current resident, we treat it as Protected Health Information under HIPAA and handle it with the strictest confidentiality.
Automatically Collected Information
IP address, browser type, device information, and pages visited (via cookies and similar technologies).
We use basic analytics (Google Analytics or similar) only to understand how visitors use our site and improve it. No targeted advertising or tracking cookies are used.
2. How We Use Your Information
We use your information solely to:
Respond to your inquiries and schedule tours
Provide information about our services
Communicate with you about availability or care options
Improve our website and services
Comply with legal obligations (including HIPAA when applicable)
We do NOT sell your personal information. We do NOT share it for marketing purposes.
3. How We Share Your Information
We only share your information when necessary and only with trusted parties:
With staff members who need it to assist you or provide care
With healthcare providers or hospitals (only with your explicit consent or as required by law)
With regulatory agencies (Texas Health and Human Services, etc.) as required
With service providers who help us operate the website (website host, email service) — all under strict confidentiality agreements
4. Data Security
We use industry-standard security measures (SSL encryption, secure hosting, restricted access) to protect your information. However, no method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.
5. HIPAA Compliance
As a licensed residential care home, we are a covered entity under HIPAA. Any protected health information you share with us is handled in full compliance with HIPAA regulations. You have the right to request access, correction, or restrictions on use of your loved one’s PHI.
6. Your Rights (Texas Residents & General)
You have the right to:
Request access to your personal information
Request correction or deletion
Opt out of future communications (simply reply “unsubscribe” or let us know)
File a complaint with us or relevant authorities
7. Children’s Privacy
Our services and website are not directed to children under 13. We do not knowingly collect information from children.
8. Changes to This Privacy Policy
We may update this policy from time to time. The new version will be posted on this page with an updated effective date.
9. Contact Us
If you have questions about this Privacy Policy or our practices, please contact:
Donna
Graceful Freeland Care Home LLC
7916 Freeland Drive
Plano, TX 75025
Phone: +1 214 863 9119
Email: info@gracefulfreelandhomes.com